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 The Voracious Resurgence |
 
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| Prime Weapons • Ultimate Weapons • Ultimate Augments • Abjurations iL119 • JSE Necks • Divergence Augments • Escutcheons | |
| Reforged Armor Artifact: +1 • iL109 • iL119/+2/+3/+4 Relic: +1/+2 • iL109 • iL119/+2/+3/+4 Empyrean: +1/+2 • iL109 • iL119/+2/+3 |
Guides • Crafting • Trusts • Apex Monsters |
Contact Square-Enix
From FFXI Wiki
Important Announcement: FFXI Support Channel Update
Effective September 30, 2025, Final Fantasy XI will no longer offer phone support. - Transition from Phone Support to Digital Channels
All technical assistance for Final Fantasy XI, PlayOnline services, and your Square Enix Account will be handled through digital channels. The FFXI support team will still be available via email and webchat.
- Primary Support Portal: [1]
How to Get Assistance
Online Support Forms
- Square Enix Account Service: Help Form Link
- Final Fantasy XI & PlayOnline Service: Help Form Link
- Report Cheating (Special Task Force): Report Form Link
- Report RMT (Special Task Force): Report Form Link
- Report In-Game Bugs: Official Forum Link
- GM Item Recovery Services: Information Link
In-Game Assistance (Call a GM)
GMs can assist with issues like being stuck or experiencing harassment from other players. To place a call for a GM in-game:
- Open the Main Menu.
- Select Help Desk.
- Select Help Desk again.
- Choose the option from the list that best fits your issue and fill out the form.
Discontinued Phone Support (Effective Sept. 30, 2025)
The following phone numbers will no longer be in service for FFXI support after September 30, 2025:
1-858-790-75291-310-846-0345
